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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Please attach the exchange/return form (English or Slovenian) to your package

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • Unwashed and unworn (if the item has been washed or worn, the return will be rejected)
  • In the original packaging with tags attached

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Shipping cost back to us is the responsibility of the customer.

 

How soon will I get my refund? 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • The refund for the returned products will be transferred back to the customer using the same method of payment used by the customer for ordering the product. The funds will be returned no later than 14 days after receiving the returned products.

If your order is incorrect or damaged

Please contact us via info@alpineprincessclothing.com and we'll do our best to assist you and make it right. We aim for happy customers and we'll help any way we can!

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